Root Cause Workshop: ASQ Members  

Root Cause Investigation for CAPA is a proven methodology to investigate and identify the root cause when there has been a shift in the performance of a product, machine, equipment, work process, or system.  Based upon 30+ years of experience, this science-based investigation methodology integrates problem solving techniques from total quality management (TQM), Six Sigma, and generic problem solving approaches to identify the technical root cause (the change that has occurred) as well as any systemic root causes (system failures that allowed the change to occur).  Corrective and / or preventive actions are then taken so that the performance can be restored to its previous level.  A control plan is then implemented to prevent the problem from ever returning. It is ideal for investigating:

• CAPA (corrective action / preventive action) issues
• increased product or service defect levels,
• increased customer complaints,
• increased negative customer or patient reactions with the product,
• increased manufacturing scrap or rework,
• equipment or process aberrations, or
• any performance change where an investigation is required.

The investigational methodology is a special adaptation of the DMAIC (define, measure, analyze, improve, control) process used by 6 Sigma companies and is superior to DMAIC for situations where there has been a shift in the performance of a process, machine, or equipment.

For more information about course content and an outline for the two day event, click here:  Root Cause Workshop - Course Description

About the Instructor: